Terms of service

BOREALIS offers a non-transferable 12 month guarantee from the date of purchase of our watches.

Warranty covers watches purchased directly from borealiswatch.com.

No other warranty is given, either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and no warranty shall extend beyond the period of 12 months from the date of original purchase.The liability of BOREALIS is limited solely to repair or replacement as stated herein.

BOREALIS Watch Company shall not be liable, by virtue of the limited warranty or otherwise, for any loss or damage, injury, or death arising out of the use of or inability to use the product, or for any incidental or consequential damages relating in any way to this product.

The warranty covers the movement of the watch only. Any unauthorized repair will void warranty.

This limited non-transferrable warranty on the watch movement shall be the exclusive manufacturer warranty, except to the extent prohibited by law.

The following are specifically excluded from the limited warranty:

  • Loss of water resistance for any watch that passes a water resistance test on return to BOREALIS Watch Company or its agents;
  • Damage resulting from accidental impacts or inappropriate or abusive use;
  • Unauthorized repairs;
  • Scratches, chipping, or any damage to case, case coatings, crystal, crystal coatings and sapphire inserts;
  • Damage or loss of water resistance to sapphire bezel inserts;
  • Bands, bracelets, and other accessories;
  • Bezel inserts;
  • Lume applied to bezel inserts and or bezel pip
  • Lost bezel pip inserts
  • Crowns/stems and cases;
  • Finish;
  • Dial and Hands;
  • Accessories;
  • Watch movements sold separately.

To transfer  warranty of watch owner  for watches offered as a gift information of new owner must be registered with BOREALIS Watch Company within fourteen days of order date. This can be accomplished by entering the new owner information into the comments section of the order, or by email contact within fourteen days of the order date.

Mobile Terms of Service

Borealis Watch Company

Last updated: Oct. 27, 2022

The Borealis Watch Company mobile message service (the "Service") is operated by Borealis Watch Company (“Borealis Watch Company”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Borealis Watch Company’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Borealis Watch Company through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Borealis Watch Company. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Borealis or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Borealis Watch Company mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Borealis or email sales@borealiswatch.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.